Step By Step Process To Deactivate JIO Postpaid SIM Online

 

Step-by-Step Process to Deactivate Jio Postpaid SIM Online

If you want to deactivate your Jio Postpaid SIM, you can do it online, via customer support, or by visiting a Jio Store. Follow these steps to cancel your postpaid connection smoothly.


🔹 Step 1: Clear Any Pending Dues

  • Before requesting deactivation, ensure all outstanding bills are paid.
  • To check your dues:
    MyJio App"Bills & Usage"Check Outstanding Amount
  • If there are pending dues, make the payment before proceeding.

🔹 Step 2: Request SIM Deactivation Online (Via Email)

Jio does not provide a direct deactivation option in the MyJio app. You must send an email request.

📩 Email Format to Request Deactivation:

  • To: [email protected]

  • Subject: Request to Deactivate Jio Postpaid SIM – [Your Jio Number]

  • Message:

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    Dear Jio Customer Support, I would like to request the deactivation of my Jio postpaid number [Your Jio Number]. Please process the request at the earliest and confirm once the disconnection is completed. My account details: - Name: [Your Name] - Jio Number: [Your Number] - Registered Email: [Your Email ID] - Reason for Deactivation: [Mention Your Reason] Please let me know if any further steps are required. Thank you. Regards, [Your Name]
  • Jio will respond within 48 hours and may ask for identity verification before proceeding.


🔹 Step 3: Call Jio Customer Care for Deactivation

If you prefer an immediate response, you can call Jio Customer Care instead of emailing.

📞 Call 198 (From Jio SIM) or 1800 889 9999 (From Any Number)

  • Choose the "Talk to Customer Executive" option.
  • Request to deactivate your Jio Postpaid SIM.
  • Provide necessary details for verification.
  • Customer support will initiate the deactivation process.

🔹 Step 4: Visit a Jio Store for SIM Cancellation

If online methods don't work, visit a nearby Jio Store with your ID proof and request cancellation.

  • Locate your nearest Jio Store via the MyJio app or Google Maps.
  • Carry a Govt. ID proof (Aadhaar, PAN, Voter ID, etc.).
  • Submit a written request for SIM deactivation.
  • Once verified, your SIM will be deactivated within 24-48 hours.

🔹 Step 5: Confirm Deactivation & Remove Auto-Pay

  • After submitting your request, Jio will notify you via SMS or Email once the deactivation is complete.
  • If you set up Auto-Pay via a bank or UPI, cancel it to avoid further deductions.

📌 Important Points to Note

Outstanding dues must be cleared before deactivation.
Postpaid SIMs require a formal request for deactivation (they don’t auto-deactivate like prepaid SIMs).
Once deactivated, your number cannot be reactivated after a certain period.
If using Jio for banking or OTPs, update your number before deactivation.
✅ If you want to switch to Jio Prepaid, ask customer support about the Postpaid to Prepaid conversion instead of full deactivation.


💡 Final Thoughts

Jio postpaid SIM deactivation can be done via email, customer care, or a Jio Store visit. The email method is the easiest, but calling customer care ensures faster processing. Always check for outstanding dues and remove auto-pay settings before deactivating your SIM.

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