Step-by-Step Process to Deactivate Jio Postpaid SIM Online
If you want to deactivate your Jio Postpaid SIM, you can do it online, via customer support, or by visiting a Jio Store. Follow these steps to cancel your postpaid connection smoothly.
🔹 Step 1: Clear Any Pending Dues
- Before requesting deactivation, ensure all outstanding bills are paid.
- To check your dues:
MyJio App → "Bills & Usage" → Check Outstanding Amount - If there are pending dues, make the payment before proceeding.
🔹 Step 2: Request SIM Deactivation Online (Via Email)
Jio does not provide a direct deactivation option in the MyJio app. You must send an email request.
📩 Email Format to Request Deactivation:
Subject: Request to Deactivate Jio Postpaid SIM – [Your Jio Number]
Message:
Jio will respond within 48 hours and may ask for identity verification before proceeding.
🔹 Step 3: Call Jio Customer Care for Deactivation
If you prefer an immediate response, you can call Jio Customer Care instead of emailing.
📞 Call 198 (From Jio SIM) or 1800 889 9999 (From Any Number)
- Choose the "Talk to Customer Executive" option.
- Request to deactivate your Jio Postpaid SIM.
- Provide necessary details for verification.
- Customer support will initiate the deactivation process.
🔹 Step 4: Visit a Jio Store for SIM Cancellation
If online methods don't work, visit a nearby Jio Store with your ID proof and request cancellation.
- Locate your nearest Jio Store via the MyJio app or Google Maps.
- Carry a Govt. ID proof (Aadhaar, PAN, Voter ID, etc.).
- Submit a written request for SIM deactivation.
- Once verified, your SIM will be deactivated within 24-48 hours.
🔹 Step 5: Confirm Deactivation & Remove Auto-Pay
- After submitting your request, Jio will notify you via SMS or Email once the deactivation is complete.
- If you set up Auto-Pay via a bank or UPI, cancel it to avoid further deductions.
📌 Important Points to Note
✅ Outstanding dues must be cleared before deactivation.
✅ Postpaid SIMs require a formal request for deactivation (they don’t auto-deactivate like prepaid SIMs).
✅ Once deactivated, your number cannot be reactivated after a certain period.
✅ If using Jio for banking or OTPs, update your number before deactivation.
✅ If you want to switch to Jio Prepaid, ask customer support about the Postpaid to Prepaid conversion instead of full deactivation.
💡 Final Thoughts
Jio postpaid SIM deactivation can be done via email, customer care, or a Jio Store visit. The email method is the easiest, but calling customer care ensures faster processing. Always check for outstanding dues and remove auto-pay settings before deactivating your SIM.
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