Step By Step Process To Deactivate JIO Postpaid SIM Online

Step-by-Step Process to Deactivate Jio Postpaid SIM Online

If you want to deactivate your Jio Postpaid SIM, you can do it online, via customer support, or by visiting a Jio Store. Follow these steps to cancel your postpaid connection smoothly.

🔹 Step 1: Clear Any Pending Dues

Before requesting deactivation, ensure all outstanding bills are paid.
To check your dues:
MyJio App → "Bills & Usage" → Check Outstanding Amount
If there are pending dues, make the payment before proceeding.

🔹 Step 2: Request SIM Deactivation Online (Via Email)

Jio does not provide a direct deactivation option in the MyJio app. You must send an email request.

📩 Email Format to Request Deactivation:

To: [email protected]
Subject: Request to Deactivate Jio Postpaid SIM – [Your Jio Number]

Message:

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Dear Jio Customer Support,  
I would like to request the deactivation of my Jio postpaid number [Your Jio Number].  
Please process the request at the earliest and confirm once the disconnection is completed.  
My account details:  
- Name: [Your Name]  
- Jio Number: [Your Number]  
- Registered Email: [Your Email ID]  
- Reason for Deactivation: [Mention Your Reason]  
Please let me know if any further steps are required.  
Thank you.  
Regards,  
[Your Name]

Jio will respond within 48 hours and may ask for identity verification before proceeding.

🔹 Step 3: Call Jio Customer Care for Deactivation

If you prefer an immediate response, you can call Jio Customer Care instead of emailing.

📞 Call 198 (From Jio SIM) or 1800 889 9999 (From Any Number)

Choose the "Talk to Customer Executive" option.
Request to deactivate your Jio Postpaid SIM.
Provide necessary details for verification.
Customer support will initiate the deactivation process.

🔹 Step 4: Visit a Jio Store for SIM Cancellation

If online methods don't work, visit a nearby Jio Store with your ID proof and request cancellation.

Locate your nearest Jio Store via the MyJio app or Google Maps.
Carry a Govt. ID proof (Aadhaar, PAN, Voter ID, etc.).
Submit a written request for SIM deactivation.
Once verified, your SIM will be deactivated within 24-48 hours.

🔹 Step 5: Confirm Deactivation & Remove Auto-Pay

After submitting your request, Jio will notify you via SMS or Email once the deactivation is complete.
If you set up Auto-Pay via a bank or UPI, cancel it to avoid further deductions.

📌 Important Points to Note

✅ Outstanding dues must be cleared before deactivation.
✅ Postpaid SIMs require a formal request for deactivation (they don’t auto-deactivate like prepaid SIMs).
✅ Once deactivated, your number cannot be reactivated after a certain period.
✅ If using Jio for banking or OTPs, update your number before deactivation.
✅ If you want to switch to Jio Prepaid, ask customer support about the Postpaid to Prepaid conversion instead of full deactivation.

💡 Final Thoughts

Jio postpaid SIM deactivation can be done via email, customer care, or a Jio Store visit. The email method is the easiest, but calling customer care ensures faster processing. Always check for outstanding dues and remove auto-pay settings before deactivating your SIM.

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Step By Step Process To Deactivate JIO Postpaid SIM Online